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There is a senior network architect at nearly every carrier I have worked with over the past 25 years. He — and it is almost always a he, in his mid-to-late fifties — has been with the company for a long time. He was there when the Nokia NMS was installed. He was there when…
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Calix pushed a firmware update. Standard release cadence — nothing unusual. Somewhere in the release notes, buried in a changelog that nobody had time to read that week, was a line about a YANG model change for GPON OLTs.Six weeks later, a carrier I know well was cutting a check to their systems integrator for…
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A 25-year industry veteran with a proven record of building, scaling, and exiting enterprise software companies joins Rapax to lead its next chapter — bringing AI-native network automation to network operators at scale. A Leader Built for This Moment Rapax is proud to announce that Shawn Ennis has joined as Chief Executive Officer, effective immediately.…
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Service providers are pouring billions into fiber infrastructure, racing to deliver the high-speed connectivity that modern customers demand. FTTH (Fiber to the Home) deployments are accelerating worldwide, with providers betting their futures on fiber’s superior performance and capacity. But here’s the uncomfortable truth that keeps network executives up at night: FTTH investments are not maximized…
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The ITIL Promise That AI Finally Makes Possible Continuing our exploration of operational frameworks that promised transformation but delivered complexity, let’s examine one of the most ambitious—and most frustrating—standards in enterprise IT: service management. While FCAPS gave us fault and performance management frameworks, ITIL (Information Technology Infrastructure Library) introduced the revolutionary concept of service management…
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Performance Management – The Part of Quality Networking That Most Providers Get Wrong Following our exploration of fault management’s failures and solutions, let’s examine the second pillar of FCAPS that service providers struggle with most: performance management. While fault management tells you what’s broken, performance management should tell you what’s about to break—and more importantly,…
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Revolution in Operations Through Evolution in Design Why Rapax Succeeds Where Others Fail FCAPS FCAPS—Fault, Configuration, Accounting, Performance, and Security—was the original framework that promised to bring order to network operations. As the oldest of all operational disciplines, fault management was supposed to be the foundation upon which reliable networks were built. But like most…
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Breaking the Cycle of Network Operations Stagnation For decades, the telecommunications industry has operated under a simple, frustrating truth: certain problems are just “unsolvable.” Network operations teams have accepted that assurance is an afterthought, that correlation never really works, that integration costs too much and fails anyway, and that automation can maybe help with 10%…