The ITIL Promise That AI Finally Makes Possible Continuing our exploration of operational frameworks that promised transformation but delivered complexity, let’s examine one of the most ambitious—and most frustrating—standards in enterprise IT: service management. While FCAPS gave us fault and performance management frameworks, ITIL (Information Technology Infrastructure Library) introduced the revolutionary concept of service management…

Breaking the Cycle of Network Operations Stagnation For decades, the telecommunications industry has operated under a simple, frustrating truth: certain problems are just “unsolvable.” Network operations teams have accepted that assurance is an afterthought, that correlation never really works, that integration costs too much and fails anyway, and that automation can maybe help with 10%…