-
Service providers are pouring billions into fiber infrastructure, racing to deliver the high-speed connectivity that modern customers demand. FTTH (Fiber to the Home) deployments are accelerating worldwide, with providers betting their futures on fiber’s superior performance and capacity. But here’s the uncomfortable truth that keeps network executives up at night: FTTH investments are not maximized…
-
The ITIL Promise That AI Finally Makes Possible Continuing our exploration of operational frameworks that promised transformation but delivered complexity, let’s examine one of the most ambitious—and most frustrating—standards in enterprise IT: service management. While FCAPS gave us fault and performance management frameworks, ITIL (Information Technology Infrastructure Library) introduced the revolutionary concept of service management…
-
Performance Management – The Part of Quality Networking That Most Providers Get Wrong Following our exploration of fault management’s failures and solutions, let’s examine the second pillar of FCAPS that service providers struggle with most: performance management. While fault management tells you what’s broken, performance management should tell you what’s about to break—and more importantly,…
-
Revolution in Operations Through Evolution in Design Why Rapax Succeeds Where Others Fail FCAPS FCAPS—Fault, Configuration, Accounting, Performance, and Security—was the original framework that promised to bring order to network operations. As the oldest of all operational disciplines, fault management was supposed to be the foundation upon which reliable networks were built. But like most…
-
Breaking the Cycle of Network Operations Stagnation For decades, the telecommunications industry has operated under a simple, frustrating truth: certain problems are just “unsolvable.” Network operations teams have accepted that assurance is an afterthought, that correlation never really works, that integration costs too much and fails anyway, and that automation can maybe help with 10%…