Rapax

Tired of Tickets?Ask Frank.

The AI-native Tier 1 support agent that deflects 40% of incoming tickets, auto-closes 15% more, and lets you defer hiring your next support engineer.

Download the White Paper

Get the full ROI math, deployment plan, and live use cases delivered to your inbox.

ContactUs FrankAITicketing

Meet Frank in Two Minutes

Watch the introduction video to see exactly how Frank deflects tickets, validates intake, and gives your engineers back their time.

Your Support Desk Isn’t Broken — It’s Drowning

60–70% of support tickets aren’t actually problems. They’re knowledge base questions, incomplete reports, false alarms, and duplicates eating your engineers’ time.

KB Questions Disguised as Tickets

40–50% of incoming tickets could be answered from your existing knowledge base. But customers ask anyway, and your six-figure engineers waste hours pointing them at documentation that already exists.

Incomplete Reports & Endless Back-and-Forth

Missing logs. No reproduction steps. Unclear system context. Your engineers spend 2–3 hours a day asking customers for information that should have been in the ticket from the start.

False Alarms at 2 AM

Customer reports an outage. Your monitoring shows everything green. Your on-call gets paged anyway, loses sleep, and finds out it was a configuration question that could have waited until morning.

The Hidden Cost of Triage

In a 50-person support organization, that’s 10 full-time engineers — or $5 million per year — spent on work a machine could automate tomorrow. And every new hire just buys you time.

What’s Inside the White Paper

  • The Real Cost of Tier 1 Triage — Industry data on where the 60–70% goes
  • How Frank Works — The 5 decisions Frank makes on every ticket
  • 3 ROI Scenarios — From $661K to $1.8M in annual value
  • Live Use Cases — Real scenarios from Rapax’s production support desk
  • 6-Week Deployment Plan — Assessment, integration, warm-up, go-live
  • Pricing & Risk Mitigation — $50K/year, no lock-in, full transparency

By Shawn Ennis · Founder & CEO, Rapax
May 2026 · 12 Pages

Ready to See Frank in Action?

Skip the reading. Book a 30-minute conversation with our team and we’ll walk you through a live deflection dashboard from a real deployment. Book a 30-Min Demo →